Refund policy

Last updated: 21 October 2026

7-day return (ghalat ya damaged parcel)

Agar aap ka parcel ghalat item ke saath ya damaged / tooti hui haalat mein pohanche, to delivery ke 7 din ke andar humse rabta karein. Hum aap ko replacement bhejenge ya return arrange karke paise wapas karenge.

Claim kaise karein

1. WhatsApp +92 313 0111349 ya email navifexpro@gmail.com par apna order number bhejein.
2. Parcel aur product ki saaf tasveer ya chhoti video saath bhejein (kholte waqt ki video ho to behtar).
3. Product apni original packing aur charging cable ke saath sambhaal kar rakhein.

Kis surat mein return nahi hoga

• 7 din guzarne ke baad claim.
• Ghalat istemal, paani lagne ya girne se hone wala nuqsaan.
• Sirf pasand na aane ki wajah se return (change of mind) - ye policy sirf ghalat/damaged parcel ke liye hai.

Refund

Claim approve hone ke baad refund bank transfer, JazzCash ya Easypaisa ke zariye kiya jayega, ya replacement free bheja jayega. Is ka waqt aap ko WhatsApp par bata diya jayega.

English summary: If your parcel arrives wrong or damaged, contact us within 7 days of delivery with your order number and photos/video. We will send a replacement or arrange a return and refund. Change-of-mind returns are not covered.